Our Values

At awpl, we aim to create exceptional experiences for our customers along with our airport partners, suppliers, colleagues and everyone we meet as we go about our daily route. As we aspire to be the world’s best travel retailer, we have committed to creating a dynamic working environment that empowers our people to be the best versions of themselves. Our culture is centred on our five service values: RespectCourageSimplicityPositivity and Ownership. These values drive us to continue to be better, always delivering a positive and memorable experience.

Respect

To get it you must give it

Behaviours of Respect:

We practice self-respect.
We try to see things from other peoples perspective.
We follow systems and processes in our role.
We show appreciation for learning new things.
We always explain why something is important before we explain how to do it.

Courage

Have the courage to stretch yourself in new directions

Behaviours of Respect:

We practice self-respect.
We try to see things from other peoples perspective.
We follow systems and processes in our role.
We show appreciation for learning new things.
We always explain why something is important before we explain how to do it.

Ownership

Make decisions as if you were the owner

Behaviours of Ownership:

We practice self-respect.
We try to see things from other peoples perspective.
We follow systems and processes in our role.
We show appreciation for learning new things.
We always explain why something is important before we explain how to do it.

Positivity

Good energy is contagious

Behaviours of Positivity:

We practice self-respect.
We try to see things from other peoples perspective.
We follow systems and processes in our role.
We show appreciation for learning new things.
We always explain why something is important before we explain how to do it.

Simplicity

Make it simple but significant

Behaviours of Respect:

We practice self-respect.
We try to see things from other peoples perspective.
We follow systems and processes in our role.
We show appreciation for learning new things.
We always explain why something is important before we explain how to do it.