At awpl, we aim to create exceptional experiences for our customers along with our airport partners, suppliers, colleagues and everyone we meet as we go about our daily route. As we aspire to be the world’s best travel retailer, we have committed to creating a dynamic working environment that empowers our people to be the best versions of themselves. Our culture is centred on our five service values: Respect, Courage, Simplicity, Positivity and Ownership. These values drive us to continue to be better, always delivering a positive and memorable experience.

Respect

“To get it you must give it”

  • We practice Self-Respect
  • We try to see things from other people’s perspective
  • We follow systems and processes in our role
  • We show appreciation for learning new things
  • We always explain WHY something is important before we explain HOW to do it

Positive

“Good energy is contagious”

  • We smile, it is contagious
  • We make eye contact with people we pass
  • We keep our challenges in perspective
  • We find common ground with each other
  • We use positive body language to show we are approachable

Courage

“Growth happens when you have the courage to stretch yourself in new directions”

  • We ask questions with the intention of improving
  • We listen to understand not listen to contribute
  • We challenge the status quo to be better
  • We seek information we do not know
  • We take action

Ownership

Make decisions as if you were the owner”

  • We bring a sense of care to all areas of our work
  • We prioritise what’s important to the customer first
  • We deliver on our promise
  • We walk with purpose
  • We walk only past the standards we accept

Simplify

Make it simple but significant”

  • We work to a high standard of brilliance
  • We know our stuff
  • We eliminate unnecessary clutter in our role
  • We remember what we are here to do; serve
  • We communicate clearly

Our Heartbeat Champions

At awpl, we aim to create exceptional experiences for our customers along with our airport partners, suppliers, colleagues and everyone we meet as we go about our daily route. As we aspire to be the world’s best travel retailer, we have committed to creating a dynamic working environment that empowers our people to be the best versions of themselves. Our culture is centred on our five service values: Respect, Courage, Simplicity, Positivity and Ownership. These values drive us to continue to be better, always delivering a positive and memorable experience.