Our culture

Our Heartbeat Values

At awpl, we aim to create exceptional experiences for our customers along with our airport partners, suppliers, colleagues and everyone we meet, as we go about our daily responsibilities. As we aspire to be the world’s best travel retailer, we have committed in creating a dynamic working environment that empowers our people to be the best version of themselves. Our culture at awpl is centred around our 5 service values, which drive us to continue to be better and always deliver a positive and memorable experience.

Our company values

The heartbeat of travel retail

awpl are Australia’s leading retail solutions provider in the travel sector. We are proudly Australian owned with a strong focus on supporting local producers in our 50+ domestic & international airport retail locations across Australia and New Zealand.

Every touch point of the awpl brand aims to connect local and international customers to Australia. We lead the way in travel retail by making our offering authentic, proudly local and delivered with a true Aussie spirit in every customer interaction.

We help people access Australia by providing exciting, relevant retail concepts for each destinations’ tourism market. Our current retail concepts include:

  • Gift & Souvenir

  • News, Books & Convenience

  • Luggage & Travel Essentials

  • Sheepskin & Merino

  • Health & Wellbeing

awpl is a young, energetic, “can do” organisation that thrives on new opportunities dictated by our customers and landlords.

21

Years

10

Airports

13

Concepts

50

Stores

200

Supply Partners

500

Employees
Our culture

We do it ourselves

awpl was founded in 1995 by Managing Director, Costa Kouros, and his meticulous, honest and hands-on approach has been the driving force behind the business’ evolution into a world class airport retailer. This culture ensures that we all deliver on promises and continue to build relationships of trust and loyalty with our supply partners and landlords.

Our heartbeat

Proud supporters

awpl likes to give back and supports the local and broader community as well as charities big and small.

We have regular events at our Support Centre to drive donations and community involvement all year round. If you are a charity or a local not-for-profit organisation, get in touch to let us know how you would like us to be involved.

Our Support Centre

One big family

Located in Port Melbourne, our Support Centre exists to support our stores, our people and our customers. The Support Centre is not a Head Office! We don’t have secretaries and P.A’s running around getting coffees and booking meetings. We do it ourselves.

The Support Centre is made up of over 30 people in various teams such as: People & Culture, Merchandise, Systems & Innovation, Finance and Marketing & Design.

We’re a big family and are always willing to lend a hand.